Equality watchdog submits response to rail ticket office closure consultation

Published: 1 September 2023

Baroness Kishwer Falkner, Chairwoman of the Equality and Human Rights Commission, said:

'We have submitted a response to the Department for Transport (DfT) consultation on the proposed closure of ticket offices across the rail network.

We welcome the extension of the consultation period, which resulted partly from our letter to the Department sent in July. But we remain concerned about the potential impact of ticket office closures, particularly on disabled and older rail users.

Our response reminds train companies and the Department of their legal obligations under the Public Sector Equality Duty of the Equality Act 2010. This requires those providing public services, such as rail travel, to think about how their decisions and policies affect people who are legally protected, such as people with disabilities, so that they are not disadvantaged.

We are particularly disappointed that the Department for Transport has not yet shown us or published an equality impact assessment on their proposals.

We encourage train companies to act on the feedback they’ve received, to minimise any adverse impact of their proposals, particularly on disabled and older people'.

Speak to our press office

If you work in the media, please speak to our press office:

  • During office hours (Monday to Friday, 9am to 5pm) please call: 0161 829 8102
  • Or email the press office team
  • For out of hours please continue to contact 0161 829 8102. Emails are not routinely monitored out of hours.

This phone number is for media enquiries only. For all other queries, please call 0161 829 8100, or email [email protected] 

phone icon

0161 829 8102