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publication download
First Published: 01 Jan 2011
This is a a code of practice that covers discrimination in services and public functions as set out in Part 3 of the Act and discrimination by associations.
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Advice and Guidance
Last updated: 19 Feb 2019
Guidance on equality law for different types of business
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Advice and Guidance
Last updated: 19 Feb 2019
Equality law guidance for businesses that provide goods, facilities or services to the public or a section of the public.
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Advice and Guidance
Last updated: 19 Feb 2019
Guidance on equality law for banks, insurance companies, building societies, credit card companies, loan companies, hire purchase companies and credit unions.
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Advice and Guidance
Last updated: 19 Feb 2019
Guidance on equality law for Equality law applies for local trades people like builders, plumbers, locksmiths, electricians and gardeners.
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Advice and Guidance
Last updated: 19 Feb 2019
Guidance on equality law for estate agents, letting agents and property management companies.
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Advice and Guidance
Last updated: 13 Jul 2020
Guidance on equality law for businesses that provide sport and leisure facilities.
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Advice and Guidance
Last updated: 13 Jul 2020
Guidance on equality law for hairdressers, barbers, beauty salons, spas and manicure services.
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Advice and Guidance
Last updated: 13 Jul 2020
Guidance on equality law for hotels, restaurants cafes and pubs.
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Advice and Guidance
Last updated: 19 Feb 2019
Guidance on equality law for designers and manufacturers of goods.
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Advice and Guidance
Last updated: 15 Jul 2019
Guidance on equality law for theatres and other entertainment venues
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Multipage Guide
Last updated: 19 Feb 2019
Your rights to equality when a person or organisation is providing you with goods, facilities or services.
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Multipage Guide
Last updated: 11 Jun 2021
Guidance on rights to equality in regard to advertisements and marketing.
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Multipage Guide
Last updated: 19 Feb 2019
Guidance on your rights to equality when dealing a service provider and how they behave towards you in relation to your protected characteristics.
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Multipage Guide
Last updated: 19 Feb 2019
Guidance on your rights to equality when accessing a service by telephone
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Multipage Guide
Last updated: 19 Feb 2019
Guidance on your rights on using a building or other place where a service is delivered.
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Multipage Guide
Last updated: 19 Feb 2019
Guidance on your rights when accessing a service through a website or another online service
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Multipage Guide
Last updated: 19 Feb 2019
When a service includes providing written information, a service provider must not unlawfully discriminate against, harass or victimise you because of a protected characteristic.
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publication download
First Published: 06 Apr 2016
This technical guidance provides advice for any organisation, public or private, which is providing a service and explains the implications of the age discrimination ban. It provides examples of how the ban works in practice, explains who is protected and sets out what constitutes discrimination, harassment and victimisation on the grounds of age.
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Advice and Guidance
Last updated: 19 Feb 2019
How to follow equality law no matter what type of business you are operating, from Banks to restaurants.
