Take the lead: a guide to welcoming customers with assistance dogs

Advice and Guidance

Who is this page for?

  • tourism industry

Which countries is it relevant to?

    • Great Britain flag icon

      Great Britain

First published: 22 Dec 2017

Man with an assistance dog

We have produced this updated guide to help tourism businesses welcome people with access requirements.

If you offer a service to the public, whether for money or not, whether you are a one bedroom B&B or a large visitor attraction, this guide is for you.

It explains what your legal duties are to assistance dog owners under the Equality Act 2010 and how you can meet them, often at no extra cost.

For more general guidance for all businesses, see assistance dogs: a guide for all businesses.

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