Delivering services and the law

When a person or organisation is providing you with goods, facilities or services, the way they deliver their services to you matters. This is true whether you are dealing with a business, a public sector organisation, a voluntary or community sector organisation, or an association or club.

People and organisations providing services, including goods and facilities, (service providers) must make sure that they do what equality law says they must in relation to:

• Staff behaviour
• The building or other place where services are delivered
• Advertisements and marketing
• Written information
• Websites and internet services
• Telephone access and call centres