Delivering services and the law

Multipage Guide

Who is this page for?

  • Any organisation providing a service

Which countries is it relevant to?

    • England


    • |
    • Scotland


    • |
    • Wales


Staff, places, advertisements and marketing, written materials, websites, telephone services and call centres

When a person or organisation is providing you with goods, facilities or services, the way they deliver their services to you matters. This is true whether you are dealing with a business, a public sector organisation, a voluntary or community sector organisation, or an association or club.

People and organisations providing services, including goods and facilities, (service providers) must make sure that they do what equality law says they must in relation to:

Last updated: 15 Apr 2016

Further Information

If you think you might have been treated unfairly and want further advice, you can contact the Equality Advisory and Support Service

Freephone 0808 800 0082

Textphone 0808 800 0084

Or write to them at


Alternatively, you can visit our advice and guidance page.