Often you will use services by going to a particular place, such as a building or an open air venue.
If their building or other place where they deliver services is open to the public or a section of the public, a service provider must make sure that:
- you are not unlawfully discriminated against
- you are not harassed or victimised in using their premises, and
- they make reasonable adjustments for disabled people.
In making reasonable adjustments, a service provider is not allowed to wait until a disabled person wants to use their services. They must think in advance about what people with a range of impairments might reasonably need. If they have not done this and a disabled person wants to use a service, then the service provider must make the reasonable adjustments as quickly as possible.
Service providers have to think about every aspect of their building or other premises, including:
- how people enter
- how they find their way around
- what signs they provide
- how people communicate with staff
- information they provide
- queuing systems, if they have them
- counters and checkouts, if they have them
- accessible toilet facilities.
You can read more about reasonable adjustments to remove barriers for disabled people.
Last updated: 15 Apr 2016