Are disabled people at a substantial disadvantage?

The question for an organisation is whether:

• the way it does things
• any physical feature of its premises, or
• the absence of an auxiliary aid or service

puts disabled people at a substantial disadvantage compared with people who are not disabled.

Anything that is more than minor or trivial is a substantial disadvantage.

If a substantial disadvantage does exist, then the duty to make reasonable adjustments applies.

The aim of the adjustments an organisation makes is to remove the substantial disadvantage.

But an organisation only has to make adjustments that are reasonable for it to make.