Retailer guidance: provide staff training

As part of your business-as-usual approach to considering the needs of disabled people, make sure your staff are aware of what you are doing, as well as what they can do to anticipate and make adjustments to the service so that disabled people can continue to access the service.

This should include:

• Appropriate training for staff to assist disabled customers safely
• Understanding the exceptions to social distancing guidelines that apply to disabled customers
• How to support customers with a range of impairments, including less visible disabilities and long-term health conditions, such as dementia
• Working with disabled people’s organisations to design training programmes.