Help with discrimination in housing

Advice and Guidance

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      Great Britain

We asked Citizens Advice to produce a toolkit for advisers on housing discrimination.

The toolkit will also be useful for individuals looking for guidance on their own circumstances.

The toolkit can help you to:

  • understand how equality law works
  • decide if a case counts as unlawful discrimination
  • write a complaint letter
  • take a case to court

The toolkit includes templates for letters, documents and forms that you might need when looking into a discrimination case. 

The guides are available on the Citizens Advice website:

Do you work for an advice organisation?

If you work for an advice organisation or a trade union you can get help on equality and human rights issues using our EHRC Adviser Support service.

Last updated: 13 Feb 2019

Further information

If you think you might have been treated unfairly and want further advice, you can contact the Equality Advisory and Support Service.

Phone: 0808 800 0082
Textphone: 0808 800 0084

You can email using the contact form on the EASS website.

Also available through the website are BSL interpretation, web chat services and a contact us form.


Opening hours:

9am to 7pm Monday to Friday
10am to 2pm Saturday
closed on Sundays and Bank Holidays

Alternatively, you can visit our advice and guidance page.