Further sources of information for service users

Advice and Guidance

Who is this page for?

  • Individuals using a service

Which countries is it relevant to?

    • England

    • |
    • Scotland

    • |
    • Wales

The Equality and Human Rights Commission

The Commission is the independent advocate for equality and human rights in Britain. It aims to reduce inequality, eliminate discrimination, strengthen good relations between people, and promote and protect human rights. The Equality Advisory Support Service Helpline advise both individuals and organisations such as employers and service providers.


An independent, not-for-profit website providing accurate, up-to-date information on rights and legal issues.

Website: www.advicenow.org.uk

Advice UK

A UK network of advice-providing organisations. They do not give out advice themselves, but the website has a directory of advice-giving agencies.

Website: www.adviceuk.org.uk
Email: mail@adviceuk.org.uk
Telephone: 020 7469 5700 | Fax: 020 7469 5701

Citizens Advice

Citizens Advice Bureaux provide free, confidential and independent advice in England and Wales. Advice is available face-to-face and by telephone. Most bureaux offer home visits and some also provide email advice. To receive advice, contact your local Citizens Advice Bureau, which you can find by visiting the website.

Website: www.citizensadvice.org.uk
Telephone: (admin only) 020 7833 2181
Fax: (admin only) 020 7833 4371

The Adviceguide website is the main public information service of Citizens Advice. It covers England, Scotland and Wales.
Website: www.adviceguide.org.uk

Citizens Advice Scotland

Citizens Advice Scotland is the umbrella organisation for bureaux in Scotland. They do not offer advice directly but can provide information on Scottish bureaux.

Website: www.cas.org.uk

Community Legal Service (CLS)

The CLS can help you find legal advice and information from a range of sources, including Citizens Advice Bureaux, law centres, independent advice centres and high street solicitors across England and Wales. You can also find out more about legal aid and whether you might be entitled to financial help with your case. The CLS helpline can give you free advice about benefits, tax credits, debt, education, employment or
housing if you qualify for legal aid.

Tel: 0845 345 4 345
Website: www.clsdirect.org.uk


Directgov is the UK government's digital service for people in England and Wales. It delivers information and practical advice about public services, bringing them all together in one place.

Website: www.direct.gov.uk

Government Equalities Office (GEO)

The GEO is the Government department responsible for equalities legislation and policy in the UK.

Website: www.equalities.gov.uk
Telephone: 0303 444 0000

Law Centres Federation

The Law Centres Federation is the national co-ordinating organisation for a network of community-based law centres. Law centres provide free and independent specialist legal advice and representation to people who live or work in their catchment areas. The Federation does not itself provide legal advice, but can provide details of your nearest law centre.

Website: www.lawcentres.org.uk
Telephone: 020 7842 0720
Fax: 020 7842 0721
Email: info@lawcentres.org.uk

The Law Society

The Law Society is the representative organisation for solicitors in England and Wales. Their website has an online directory of law firms and solicitors. You can also call their enquiry line for help in finding a solicitor. They do not provide legal advice.

Website: www.lawsociety.org.uk
Telephone: 020 7242 1222 (general enquiries)

They also have a Wales office:

Telephone: 029 2064 5254
Fax: 029 2022 5944
Email: wales@lawsociety.org.uk

Scottish Association of Law Centres (SALC)

SALC represents law centres across Scotland.
Website: www.scotlawcentres.blogspot.com
Telephone: 0141 561 7266

Age UK

Age UK aims to improve later life for everyone by providing information and advice, campaigns, products, training and research.

Website: www.ageuk.org.uk
Telephone: 0800 169 6565
Email: contact@ageuk.org.uk


ChildLine is the UK’s free, confidential helpline dedicated to children and young people. Advice can also be found on its website.

Website: www.childline.org.uk
Telephone: 0800 1111

The Children's Legal Centre (CLC)

The CLC provides legal advice, information and representation for children and young people.

Website: www.childrenslegalcentre.com
Telephone: 01206 877 910
Fax: 01206 877 963
Email: clc@essex.ac.uk

Children’s Rights Alliance England (CRAE) 

CRAE provides free legal information and advice, raises awareness of children’s human rights, and undertakes research about children’s access to their rights.

Website: www.crae.org.uk
Telephone: 020 7278 8222
Advice line (Tues to Thurs 3.30-5.30pm): 0800 32 88 759
Email: info@crae.org.uk
Advice email: advice@crae.org.uk

Disability Law Service (DLS)

The DLS is a national charity providing information and advice to disabled and Deaf people. It covers a wide range of topics including discrimination, consumer issues, education and employment.
Website: www.dls.org.uk
Telephone: 020 7791 9800
Minicom: 020 7791 9801


Mencap is the leading UK charity for people with a learning disability and their families. It provides a range of services including advice and information.

Website: www.mencap.org.uk
Telephone: 0808 808 1111
Fax: 020 7608 3254
Email: information@mencap.org.uk


Mind is the leading mental health charity for England and Wales. It provides information to help promote understanding of mental health and campaigns to promote and protect good mental health. It has an info-line and a legal services line, and also provides online advice.

Website: www.mind.org.uk
Infoline: 0845 766 0163
Legal Advice Service: 0845 2259393
Email: legal@mind.org.uk


RADAR is a national umbrella organisation with around 500 member groups. It campaigns for equal rights for disabled people and gives information and advice on disability issues.

Website: www.radar.org.uk
Telephone: 020 7250 3222
Fax: 020 7250 0212
Minicom: 020 7250 4119
Email: radar@radar.org.uk


Rethink helps over 48,000 people every year through its services, support groups and by providing information on mental health problems.

Website: www.rethink.org 
Telephone: 020 7840 3188 or 0845 456 0455 (10:00 to 14:00 Monday–Friday)
Email: advice@rethink.org

Royal National Institute for the Blind (RNIB)

The RNIB is the UK's leading charity offering information, support and advice to over two million people with sight loss.

Website: www.rnib.org.uk
Helpline: 0303 123 9999
Email: helpline@rnib.org.uk

Action on Hearing Loss 

Action on Hearing Loss (previously known as the Royal National Institute for Deaf People) offers a range of services for Deaf and hard of hearing people and provides information and support on all aspects of deafness, hearing loss and tinnitus.

Website: www.actiononhearingloss.org.uk 
Telephone: 0808 808 0123 
Textphone: 0808 808 9000
Email: informationline@hearingloss.org.uk


Scope is the leading UK disability charity for children and adults with cerebral palsy. It provides information, help, support and advice on disability issues.

Website: www.scope.org.uk
Helpline: 0808 800 3333
Text SCOPE, plus your message to 80039
Email: cphelpline@scope.org.uk

Terrence Higgins Trust

Terrence Higgins Trust is the leading and largest HIV and sexual health charity in the UK. It offers a range of services including advice and information for people affected by HIV.

Website: www.tht.org.uk
Telephone: 0845 1221 200 (10:00–22:00 Monday– Friday, 12:00–18:00 Saturday and Sunday)
Email: info@tht.org.uk


Gingerbread is a national and local charity working for, and with, single parent families, to improve their lives. It lobbies and campaigns to raise awareness and provides advice and information for single parents.

Website: www.gingerbread.org.uk
Telephone: 0808 802 0925 (single parent helpline)
Email: info@gingerbread.org.uk

Maternity Action

Maternity Action works to end inequality and promote the health and well-being of all pregnant women, their partners and children from before conception through to the child's early years. It provides information sheets but cannot provide advice on individual cases.

Website: www.maternityaction.org.uk
Telephone: 020 7253 2288

Rights of Women (RoW)

RoW is a UK voluntary organisation working to attain justice and equality by informing, educating and empowering women on their legal rights. It provides free, confidential advice on a range of issues.

Website: www.row.org.uk
Telephone: 020 7251 6577
Email: info@row.org.uk

Women's Aid

Women's Aid is the key national charity working to end domestic violence against women and children. It supports a network of over 500 domestic and sexual violence services across the UK and provides a free 24-hour helpline.

Website: www.womensaid.org.uk
Telephone: 0808 2000 247
Email: info@womensaid.org.uk
Helpline: helpline@womensaid.org.uk

Gender Identity Research and Education Society (GIRES)

GIRES provides a wide range of information and training for Trans people, their families and professionals who care for them.

Telephone: 01372 801 554
Fax: 01372 272 297
Email: info@gires.org.uk
Website: www.gires.org.uk

Press for Change (PfC)

PfC is a political lobbying and educational organisation. It campaigns to achieve equality and human rights for all Trans people in the UK through legislation and social change. It provides legal advice, training and consultancy for employers and organisations as well as undertaking commissioned research.

Trans Youth Network

Run by and for young trans people aged 11–26, Trans Youth Network is a new UK-wide project to provide advocacy, support, signposting and training opportunities to young trans people and young people unsure of, questioning, and generally exploring their biological sex, gender or gender identity in any way at all.

Website: ntyn.org.uk
Contact: Online contact form

Inter Faith Network

The Inter Faith Network for the UK promotes good relations between people of different faiths. It has a good list of contact details for faith groups and organisations across the UK.

Website: www.interfaith.org.uk
Telephone: 020 7931 7766
Fax: 020 7931 7722
Email: ifnet@interfaith.org.uk

The Albert Kennedy Trust

The Albert Kennedy Trust provides information and support to lesbian, gay, bisexual and trans homeless young people.

Website: www.akt.org.uk
Telephone: 020 7831 6562 (London)
Telephone: 0161 228 3308
Email: contact@akt.org.uk

Equality Network

The Equality Network works for lesbian, gay, bisexual and transgender equality and human rights in Scotland. It provides information, and carries out campaigning and policy work.

Website: www.equality-network.org
Telephone: 07020 933 952
Fax: 07080 933 954
Email: en@equality-network.org


Galop works to prevent and challenge homophobic and transphobic hate crime in Greater London. It aims to reduce crimes against lesbian, gay, bisexual and transgender people, and campaigns for an improved criminal justice system.

Website: www.galop.org.uk
Helpline: 020 7704 2040
Admin: 020 7704 6767
Fax: 020 7704 6707
Email: info@galop.org.uk

LGBT Foundation (formerly known as The Lesbian & Gay Foundation) 

The LGBT Foundation is a North-West based charity working to support lesbian, gay and bisexual people. It provides advice and information, counselling, and support groups.

Website: https://lgbt.foundation/
Telephone: 0845 3 30 30 30
Email: info@lgf.org.uk


Stonewall is the UK’s leading lesbian, gay and bisexual charity and carries out campaigning, lobbying and research work as well as providing a free information service for individuals, organisations and employers.

Website: www.stonewall.org.uk
Telephone: 08000 50 20 20
Email: info@stonewall.org.uk

Stonewall Housing

Stonewall Housing provides supported housing, advice and advocacy for the lesbian, gay, bisexual and transgender communities in London.

Website: www.stonewallhousing.org
Telephone: 020 7359 5767
Email: info@stonewallhousing.org

Last updated: 30 Mar 2020

Further information

If you think you might have been treated unfairly and want further advice, you can contact the Equality Advisory and Support Service.

Phone: 0808 800 0082
Textphone: 0808 800 0084

You can email using the contact form on the EASS website.

Also available through the website are BSL interpretation, web chat services and a contact us form.


Opening hours:

9am to 7pm Monday to Friday
10am to 2pm Saturday
closed on Sundays and Bank Holidays

Alternatively, you can visit our advice and guidance page.