What can you do?
If the matter cannot be resolved through your internal complaints procedure, then there are various mediation and conciliation services that might assist you in resolving the dispute.
Office of the Independent Adjudicator (OIA)
If you are a university or higher education institution in England or Wales, a student can make a complaint that you have discriminated against them to the OIA. They will usually have to have exhausted your internal complaints procedure. There are several issues that the OIA cannot hear complaints about, such as questions of academic judgment, but they can hear complaints of discrimination.
If a student makes a complaint to the OIA within six months of the alleged discrimination, then the time limit for bringing an action in court is extended by three months.
Further information can be obtained from the OIA's website at www.oiahe.org.uk.
Last updated: 15 Apr 2016