Human rights and complaints: for ombudsman schemes

Advice and Guidance
Human Rights

Which countries is it relevant to?

    • Great Britain

The human rights that are most likely to be involved in complaints to ombudsman schemes are:

Civil and political rights

These rights are enshrined in the Human Rights Act, European Convention of Human Rights, and the International Covenant on Civil and Political Rights.

This is not an exhaustive list.

Socio-economic rights

These rights are set down in the European Social Charter and the International Covenant on Economic, Social and Cultural Rights.

This is not an exhaustive list.

For each right, we explain:

  • which public services and institutional settings it is most likely to apply to
  • what the obligations are for governments and organisations providing public services
  • the legal framework and, where appropriate, relevant case law
  • what ombudsman case handlers should consider when handling a complaint  

Where possible, we give links to case studies.

You can also search by sector and topic for associated human rights.

Last updated: 23 Jul 2019