The Children's Commissioner's Review of the operation of representations and complaints procedures, whistleblowing procedures and arrangements for the provision of children’s advocacy services in social services departments in Wales was concluded and the report Telling Concerns was published in February 2003.
The report contained 25 recommendations on the provision of advocacy services to children and young people. These recommendations were intended to aid the significant and ongoing development of children’s advocacy services across Wales.
The aim of this Practice Guidance is to disseminate the information and insight gained during the process of the Review and to identify practice, documents and procedures from local authorities which, we believe, it would be helpful to share.
We hope that local authorities who wish to develop their understanding and commitment to advocacy services for children in the light of Telling Concerns will find this practice guide useful.