Businesses selling goods

Equality law applies to every business that provides goods, facilities or services to the public or a section of the public.

This includes any business, large or small, that is selling goods. This could be anything from somebody who sells cosmetics door-to-door through to a large supermarket or electrical retailer.

It also includes a business that sells something alongside another service, for example, a garage that sells cars as well as servicing cars for customers.

It doesn’t matter whether a service is free, for example, a stall handing out free newspapers, or whether it must be paid for – it will still be covered by equality law.

Possible issues

First, you can use the information earlier in this guide to make sure you know what equality law says businesses providing goods, facilities or services to the public must do.

Also look at: Delivering services: staff, places, advertisements and marketing, written materials, websites, telephone services and call centres. 

More information

Last Updated: 23 Jul 2010