Taking a claim to county court - England and Wales

  1. Discrimination outside of employment: the claims process in England and Wales
  2. Preliminary steps and avoiding legal action
  3. Time limits
  4. Statutory questionnaires
  5. Making a claim
  6. Settling before the hearing and 'Part 36' offers
  7. Allocating a claim to the right track
  8. The small claims track
  9. The fast track
  10. The multi-track
  11. What you may get from the court
  12. After the hearing

Discrimination outside of employment: the claims process in England and Wales

As such, you should try your best to resolve a complaint with a service provider in a friendly and constructive way before going to court.

Often problems can be quickly and easily put right. For example, if you are having difficulty in accessing a service, you should tell someone: they may be able to sort out your complaint there and then.

In all situations where you have a problem, it’s a good idea to keep a record of all discussions that take place and the names and positions of those involved. If a settlement is reached as a result of your discussions, ask the service provider to confirm it with you in writing.

Next step -  Preliminary steps and avoiding legal action

Useful link:  Her Majesty's Courts Service  

Last Updated: 22 Dec 2009