Taking a claim to county court - England and Wales
- Discrimination outside of employment: the claims process in England and Wales
- Preliminary steps and avoiding legal action
- Time limits
- Statutory questionnaires
- Making a claim
- Settling before the hearing and 'Part 36' offers
- Allocating a claim to the right track
- The small claims track
- The fast track
- The multi-track
- What you may get from the court
- After the hearing
As such, you should try your best to resolve a complaint with a service provider in a friendly and constructive way before going to court.
Often problems can be quickly and easily put right. For example, if you are having difficulty in accessing a service, you should tell someone: they may be able to sort out your complaint there and then.
In all situations where you have a problem, it’s a good idea to keep a record of all discussions that take place and the names and positions of those involved. If a settlement is reached as a result of your discussions, ask the service provider to confirm it with you in writing.
Next step - Preliminary steps and avoiding legal action
Useful link: Her Majesty's Courts Service
Last Updated: 22 Dec 2009