Whether you run or work in a business, the public sector, a voluntary or community sector organisation or a club or association, the way you deliver your services matters.
Pages in this section include:
The behaviour of staff who are dealing with customers, clients, service users, club members, associate members or guests or who are taking decisions about how you provide goods, facilities or services to the public or a section of the public
The building or other place where you deliver your services if this is open to the public or a section of the public
Advertisements and marketing
Written materials, for example, information leaflets you provide as part of your service
Websites and internet services
Telephone access and call centres.
Get more advice and support
Protected characteristic's definition
Glossary of terms
Codes of practice
View the current guidance and information for providers
Your responsibilities for staff behaviour
Last Updated: 12 Dec 2014