Complaint Policy and Procedure

The Equality and Human Rights Commission is committed to providing a high quality service to everyone we deal with. In order to do this we need you to give us any comments about our service, and to tell us when we get things wrong. We want to help you resolve your complaint as quickly as possible.

We treat as a complaint any expression of dissatisfaction with our service which calls for a response. We listen to your complaints, treat them seriously, and learn from them so that we can continuously improve our service.

You can make a complaint in a number of ways:

by e-mail:

or in writing to:

Attention: Correspondence Unit
Equality and Human Rights Commission
Arndale House
The Arndale Centre
Manchester M4 3AQ

See also:

> Freedom of Information Act Policy

> Data Protection Act Policy

Last Updated: 04 Jun 2009