Creating a fairer Britain
We have made some important improvements to our website that we hope will provide a much better experience for our customers.
By listening to feedback from customers and testing directly with users, our digital team found that it was often difficult for customers to quickly find the information they needed. It was also not as accessible as we’d like it to be. Users also mentioned that the site seemed a little static and lacked visual interest. Finally, the launch of the extensive online guidance for the Equality Act 2010 provided us with an ideal opportunity to re-launch the web site, together with a programme of planned further improvements over the coming months.
The digital team will continue their programme of testing the site with representative users to ensure that we deliver even more benefits to customers in future.