This section looks at your rights when using all kinds of services. These include shops, entertainment venues like restaurants and cinemas, hotels, banks and financial services, sports clubs, places of worship and public spaces.
Businesses and organisations, when providing services to people, cannot discriminate unlawfully on the grounds of their disability, race, gender, religion or belief or sexual orientation. This applies whether services are provided face-to-face, by telephone or online, and whether the services must be paid for or are provided free of charge. In most cases, equality legislation does not apply to private members’ clubs. There is currently no legislation outlawing discrimination on the grounds of age in the area of goods and services.
Here you can find out more about your right to be protected from unlawful discrimination by providers of goods, facilities and services to the public, as well as examples of what may constitute unfair treatment or discrimination. You can also find out more about the following areas:
See also other sections of rights in different sections:
Find out about your rights in health and social care.
Find out about your rights in the criminal justice systyem.
Find out about your rights in transport.
Find out about your rights in working and earning.
Find out about your rights in housing and property.
This section is broken into the following parts:
Introduction to shops and services
Entertainment venues
Online and telephone services
Financial services and insurance
Clubs and associations
Public service providers
When discrimination is lawful .