Discrimination complaints 

Before you do anything

Making a court claim should be a last resort. Court cases are demanding, lengthy process and can be very expensive.

There are a number of steps you can take to resolve complaints against service providers, landlords, private clubs, transport providers and public authorities, without legal action.

Sorting out workplace problems in a friendly and constructive way, without legal action, could well help you more than making a county or sheriff court claim.
Here we explain your options. Bodies such as the Helpline, law centres, the Citizens Advice Bureau and disability organisations may be able to help decide your plan of action. See our section Where can I get help.

You may be able to negotiate a settlement, that may include compensation.

The first steps that you take in raising the difficulties with the service provider can help determine how quickly and successfully a situation gets sorted out. So, before you do anything, consider all your options.