Goods, facilities and services

New law in force

The Equality Act came into force on 1 October 2010. Some of the information on this page may be out of date.

The amended Act applies to anyone providing goods, facilities or services to the public; for example: hotels, shops, banks, insurance companies, financial services, cinemas, theatres, bars, restaurants, pubs, places of entertainment or refreshment, transport and travel services, and services provided by any local or public authority and by any profession or trade. It is unlawful to be refused a service, or not to be given the same standard of service extended to others.

For exceptions, see When is racial discrimination lawful?

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