Creating a fairer Britain
The Equality Act came into force on 1 October 2010. The information on this page reflects changes to the law.
When a service includes providing written information, a service provider must not unlawfully discriminate against, harass or victimise you because of a protected characteristic in:
When written information is part of a service, a service provider must think about providing it in alternative formats, such as in Braille, on CD, or electronically, for disabled people who need the information in this form. Although it depends on the service provider’s circumstances this is likely to be a reasonable adjustment, which the service provider must make.
In making reasonable adjustments, a service provider is not allowed to wait until a disabled person wants to use their services. They must think in advance about what people with a range of impairments might reasonably need. If they have not done this and a disabled person wants to use a service, then the service provider must make the reasonable adjustments as quickly as possible.
You can read more about reasonable adjustments to remove barriers for disabled people.