What equality law says about delivering services

New guidance

The Equality Act came into force on 1 October 2010. The information on this page reflects changes to the law.

Staff, places, advertisements and marketing, written materials, websites, telephone services and call centres

When a person or organisation is providing you with goods, facilities or services, the way they deliver their services to you matters. This is true whether you are dealing with a business, a public sector organisation, a voluntary or community sector organisation, or an association or club.

People and organisations providing services, including goods and facilities, (service providers) must make sure that they do what equality law says they must in relation to:


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