Creating a fairer Britain
The Equality Act came into force on 1 October 2010. The information on this page reflects changes to the law.
If a business designs or manufactures goods then equality law does not cover their business operations as they relate to designing or making goods.
A business does not have to make changes to their physical products, packaging or instructions.
They can also target the advertising or marketing of their products at a group with particular protected characteristics. You can read more about advertising and marketing.
There are two ways a business like this might be covered as a service provider:
So, for example, if a company sells its products by mail order, over the internet or through a factory shop, then it will have duties under equality law as a service provider.