Creating a fairer Britain
The Equality Act came into force on 1 October 2010. Some of the information on this page may be out of date.
To ensure no one faces discrimination or disadvantage when making journeys, service providers are legally obliged to consider their policies, practices and procedures. Laws such as the Disability Discrimination Act and the Equality Act cover vehicles and vessels including:
As well as the infrastructure and support services needed to provide the transport, such as stations, stops, airports and timetables, all people involved in providing services are affected – from the most senior director or manager to the most junior employee, whether full- or part-time, permanent or temporary. It does not matter whether the services in question are being provided by a sole operator, firm, company or other organisation, or whether the person involved in providing the services is self-employed or an employee, volunteer, contractor or agent.
The Disability Discrimination Act requires public transport providers to take reasonable steps to offer aids or services to ensure access is open to people with disabilities, whether those disabilities are related to mobility, hearing or sight.