Advice and guidance
One of our key roles is to provide advice and guidance on rights, responsibilities and good practice, based on equality law and human rights.
The Equality and Human Rights Commission is the independent advocate for equality and human rights in Britain. It aims to reduce inequality, eliminate discrimination, strengthen good relations between people, and promote and protect human rights.
Equality Advisory Support Service
From 1 October 2012 the Commission's helpline is replaced by the Equality Advisory Support Service (EASS).
Contact the Equality Advisory and Support Service (EASS)
Phone: 0808 800 0082
Textphone: 0808 800 0084
09:00 to 20:00 Monday to Friday
10:00 to 14:00 Saturday
closed on Sundays and Bank Holidays
Post: FREEPOST Equality Advisory Support Service FPN4431
Acas - The Independent Advisory, Conciliation and Arbitration Service:
Acas aims to improve organisations and working life through better employment relations. It provides impartial advice, training, information and a range of problem resolution services.
Telephone: 08457 47 47 47 (Monday–Friday: 08:00–20:00;Saturday: 09:00–13:00)
Access to Work:
Access to Work can help disabled people or their employers if their condition or disability affects the ease by which they can carry out their job or gain employment. It gives advice and support with extra costs which may arise because of certain needs.
London, East England and South East England:
Telephone: 020 8426 3110
Wales, South West England, West Midlands and East Midlands:
Telephone: 02920 423 29
Scotland, North West England, North East England and
Yorkshire and Humberside:
Telephone: 0141 950 5327
An independent, not-for-profit website providing accurate, up-to-date information on rights and legal issues.
A UK network of advice-providing organisations. They do not give out advice themselves, but the website has a directory of advice-giving agencies.
Telephone: 020 7469 5700
Fax: 020 7469 5701
Association of Disabled Professionals (ADP):
The ADP website offers advice, support, resources and general information for disabled professionals, entrepreneurs and employers.
Telephone: 01204 431638 (answerphone only service)
Fax: 01204 431638
The voice of carers. Carers provide unpaid care by looking after an ill, frail or disabled family member, friend or partner.
ChildcareLink provides details of local childcare providers for employees and employers, as well as general information about childcare.
Telephone: 0800 2346 346
Citizens Advice Bureaux provide free, confidential and independent advice in England and Wales. Advice is available face-to-face and by telephone. Most bureaux offer home visits and some also provide email advice. To receive advice, contact your local Citizens Advice Bureau, which you can find by visiting the website.
Telephone: (admin only) 020 7833 2181
Fax: (admin only) 020 7833 4371
The Adviceguide website is the main public information service of Citizens Advice. It covers England, Scotland and Wales.
Citizens Advice Scotland:
Citizens Advice Scotland is the umbrella organisation for bureaux in Scotland. They do not offer advice directly but can provide information on Scottish bureaux.
Community Legal Advice:
Community Legal Advice offers free, independent and confidential legal advice in England and Wales.
Telephone: 0845 345 4345
Directgov is the UK government's digital service for people in England and Wales. It delivers information and practical advice about public services, bringing them all together in one place.
Disability Law Service (DLS):
The DLS is a national charity providing information and advice to disabled and Deaf people. It covers a wide range of topics including discrimination, consumer issues, education and employment.
Telephone: 020 7791 9800
Minicom: 020 7791 9801
Gender Identity Research and Education Society (GIRES):
GIRES provides a wide range of information and training for Trans people, their families and professionals who care for them.
Telephone: 01372 801 554
Fax: 01372 272 297
The GEO sits within the Home Office which is the Government department responsible for equalities legislation and policy in the UK.
Telephone: 020 7944 4400
Law Centres Federation:
The Law Centres Federation is the national co-ordinating organisation for a network of community-based law centres. Law centres provide free and independent specialist legal advice and representation to people who live or work in their catchment areas. The Federation does not itself provide legal advice, but can provide details of your nearest law centre. (The co-ordinating body for law centres in Scotland is the Scottish Association of Law Centres (SALC) which is listed separately)
The Law Society:
The Law Society is the representative organisation for solicitors in England and Wales. Their website has an online directory of law firms and solicitors. You can also call their enquiry line for help in finding a solicitor. They do not provide legal advice.
Website: www.lawsociety.org.uk Telephone: 020 7242 1222 (general enquiries)
They also have a Wales office:
Telephone: 029 2064 5254
Fax: 029 2022 5944
The Law Society of Scotland:
The Law Society of Scotland is the representative organisation for solicitors in Scotland. Their website has an online directory of law firms and solicitors. They do not provide legal advice.
Website: www.lawscot.org.uk Telephone: 0131 226 7411
Legal Services Agency (LSA):
LSA is a Law Centre and Scottish Charity which provides skilled legal advice, assistance and representation to vulnerable people and those who would otherwise find it difficult to get legal advice.
Mind’s Legal Advice Service
Mind provides legal information and general advice on mental health related law covering mental health, mental capacity, community care, human rights and discrimination/equality related to mental health issues.
Mindful Employer provides information, advice and practical support for people whose mental health affects their ability to find or remain in employment, training, education and voluntary work.
Telephone: 0300 466 6463
NHS Carers Direct:
NHS Carers Direct gives information about carers’ rights in employment and beyond, as well as the services available to them.
Telephone: 0808 802 0202
Telephone: 0808 802 0202
The Office of the Pensions Advisory Service (OPAS):
Pay and Work Rights Helpline:
The Pay and Work Rights Helpline provides advice on government enforced employment rights.
Telephone: 0800 917 2368
People First Ltd:
People First is a charity run by and for people with learning difficulties. It provides information on self advocacy and provides training and consultancy for organisations and employers.
Telephone: 020 7820 6655
Press for Change (PfC):
PfC is a political lobbying and educational organisation. It campaigns to achieve equality and human rights for all Trans people in the United Kingdom, through legislation and social change. It provides a free legal advice service for Trans people.
Telephone: 0161 432 1915 (10:00–17:00, Thursdays only until further notice)
Website: www.transequality.co.uk / www.pfc.org.uk
Sainsbury Centre for Mental Health:
The Sainsbury Centre for Mental Health works to improve the quality of life for people with mental health conditions. They carry out research, policy work and analysis to improve practice and influence policy in mental health as well as public services.
Telephone: 020 7827 8300
Scottish Association of Law Centres (SALC):
SALC represents law centres across Scotland.
Telephone: 0141 561 7266
Stonewall is the UK’s leading lesbian, gay and bisexual charity and carries out campaigning, lobbying and research work as well as providing a free information service for individuals, organisations and employers.
Telephone: 08000 50 20 20
TUC – the Trades Union Congress (England and Wales):
With 59 member unions representing over six and a half million working people, the TUC campaigns for a fair deal at work and for social justice at home and abroad.
Telephone: 020 7636 4030
Scottish Trades Union Congress (STUC):
Working Families is a work–life balance organisation, helping children, working parents and carers and their employers find a better balance between responsibilities at home and work.
Website: www.workingfamilies.org.uk Telephone: 0800 013 0313
WorkSMART aims to help everyone at work – whether or not they are union members – to get a good deal from their working life. Available to help when things go wrong at work or simply to give help for planning for the future.
Last Updated: 10 Jun 2014