Creating a fairer Britain
The Equality Advisory Support Service (EASS) is an independent service and available to give free advice, information and guidance to individuals on equality, discrimination and human rights issues.
The service provides information about the Equality Act 2010 and the Human Rights Act 1998. It is designed to help clients make decisions and take appropriate action to solve their problems informally. It does this through advising clients of their options and supporting them through the process. If, however, the client decides to take formal action (e.g. legal proceedings or formal alternative dispute resolution), the service is not able to represent the individual or advise on the merits of their case. The information and support provided by the service is not the same as legal advice, which should only be provided by, or under the supervision of, professionally qualified lawyers. The service recommends that you consult a lawyer if you want legal advice, wish to take formal legal action or want advice on the merits of your case.
The EASS can be contacted on free phone 0808 800 0082 or through their website
where you can live web chat or email. If you are deaf or hard of hearing contact RAD through their webcam portal at
or via text phone on 0808 800 0084. You can also find the EASS on facebook:
or follow them on twitter: twitter.com/EASShelpline
The contact details for the service are:
Phone: 0808 800 0082
Textphone: 0808 800 0084
Post: FREEPOST Equality Advisory Support Service FPN4431
09:00 to 20:00 Monday to Friday
10:00 to 14:00 Saturday
closed on Sundays and Bank Holidays